Bargain books on the Middle Ages and all related subjects - Contact by email or phone
The small print
Return and refunds
If you wish to return
please use the email link at the top this page to request a return
Please don't use the PO Box address, as the post office may refuse your
You should check the
your package as soon as you receive it - any return must be made within
30 days of the date on your delivery note or invoice. If you wish
to return an unwanted item you will be sent a full refund of the price
you paid for the it, but not for the post and packaging charges (these
have been paid to the UK post office and are not recoverable).
be eligible for a refund of any postage costs you have paid if the
if an item that has been supplied in error, or if the item supplied is
not as described, or if it has been damaged in the post. In such cases
your money will be refunded in full, including all postage, packing and
currency charges that you have paid. In all other cases you will be
refunded the cost of the items, but not the postage costs; if postage
has been included in the price of an item, a deduction will be made to
Replacement copies: Secondhand books
are usually only
available in single copies, though if a replacement copy is available
will be offered to you. In the case of unused
you can opt to exchange your item if there are further copies remaining
in stock; you will not be charged extra for this.
If an item
has been damaged through careless handling or repackaging in a customs
inspection, you may prefer to seek compensation from your customs
In all cases, no
refund or exchange
will be made until the original item has been returned. When you
the item, always obtain and keep a certificate of posting: this acts as
evidence that you have posted it, and it will be needed if the item
lost or damaged in the post. You might also wish to use a
service for your further protection. You will be responsible for the
of returning the item, except where it has been supplied in error, or
not as described, or has been damaged in the post.
In some countries
customers who use
PayPal can buy a money back guarantee from them - for details see the buyer
protection pages on the PayPal website. This option is not
but for non-UK transactions you may find it more convenient as a third
party alternative instead of seeking refund from medievalbookshop.
Right to Cancel
In the UK
(incorporating EC regulations), under the Consumer Protection (Distance
Selling) Regulations 2000, you may cancel your order for any reason
seven working days following the day on which you receive the goods.
cancellation must be in writing (email is acceptable) and must be
This does not apply
audio, video, or software products have been unsealed, and it does not
mean that you can seek a refund without returning the goods.
Please note: it is a
part of your
contract as defined in these regulations that you will be responsible
ensuring that any goods are returned before any reimbursement will be
and that you will bear the cost of the return except where an item was
supplied in error, or is not as described, or was damaged in the post.
When returning items
ensure that items to be returned are packaged securely and cannot move
around inside their packaging. If items have been damaged in the post,
please also return the original damaged packaging materials.
Please ensure that the
returned in their original condition.
You will be reimbursed
when the returned
items are received. However, you will be responsible for the costs of
them unless the goods are faulty, or were despatched in error, or were
damaged in the post.
where the item
was supplied in error, or is not as described, or was damaged in the
and where the original payment was in a currency other than sterling,
will be offered a choice between sterling or the currency you used for
payment: if you choose any currency other than sterling, any banking
will be deducted from the amount of the refund.
Use the email link at
the top of
this page if you have any doubts or enquiries.
Please note: The UK
post office does
not count an item as lost until fifteen working days have passed
its being delivered. They may then insist on a further period while a
is made for the item. Unfortunately, this means that refunds for lost
cannot be made until after this fifteen working day period has passed.
The medievalbookshop terms
and conditions state that when making a purchase, you agree that
transaction is governed by English law. The text on this page forms
of these terms and conditions. This returns policy does not affect or
your statutory rights under English law.
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